Last Updated: October 31, 2025

Privacy Policy & Data Protection

How DroneAdHub protects your personal information, with special care for sensitive family data

Enhanced Family Milestone Protection

Special safeguards for gender reveals, baby announcements, and family celebrations

End-to-End Encryption

Family milestone data (names, gender reveals, baby announcements) is encrypted both in transit and at rest using AES-256 encryption.

Limited Access

Only authorized personnel can access family data, and all access is logged and monitored for security purposes.

Secure Storage

Family celebration data is stored in Canadian data centres with enhanced security protocols and automatic deletion after event completion.

Your Control

You can request immediate deletion of all family milestone data at any time, even after your celebration event.

Information We Collect

Business Information

  • • Company name, business number, and contact details
  • • Billing information and payment data (processed through Stripe)
  • • Advertisement content for tiered slot bookings (10-minute shows)
  • • Event booking activity and transaction history
  • • Slot tier selections (Anchor, Gold, Silver, Bronze) and add-on preferences

🔒 Sensitive Family Information

  • Gender Reveal Data: Baby gender, family names, reveal messages, color preferences
  • Baby Announcements: Baby names, birth details, family celebration messages
  • Family Milestones: Personal celebration details, family member names
  • Privacy Preferences: Your chosen privacy level (public, friends & family, private)

Important: Family milestone data receives enhanced protection under our Family Data Protection Protocol and is subject to stricter access controls and automatic deletion policies.

💎 Private Event Hire Information

  • Event Details: Wedding information, birthday celebrations, corporate events, anniversary details
  • Personal Information: Client names, contact details, family member information, guest counts
  • Custom Messages: Personalized aerial display content, special requests, celebration themes
  • Venue Information: Private venue addresses, event timing, location preferences
  • Financial Data: Budget ranges, payment preferences, billing information for custom services
  • Special Requirements: Accessibility needs, cultural preferences, privacy level selections

Enhanced Privacy: Private event data is subject to our strictest privacy protocols, with end-to-end encryption, limited access controls, and automatic deletion 30 days post-event. We never share private event details with third parties except your matched drone operator for coordination purposes only.

Drone Operator Information

  • • Operator certification and licensing details
  • • Drone specifications and equipment information (battery capacity, operational limits)
  • • Availability for 10-minute show formats and seasonal constraints
  • • Performance metrics and customer feedback
  • • Video addon service capabilities and pricing
How We Use Your Information

Standard Business Purposes

  • • Processing tiered slot bookings and event confirmations
  • • Facilitating payments with 20% platform fee on total bookings
  • • Managing operator payouts (80% of total revenue after event completion)
  • • Providing customer support and communication
  • • Improving platform features and user experience for 10-minute show format
  • • Ensuring compliance with Transport Canada regulations
  • • Monitoring slot availability and booking status (e.g., "Only 3 Gold slots left!")

Family Milestone Data Usage

  • Display Purpose Only: Family data is used exclusively to create your celebration display message
  • No Marketing Use: We never use family milestone information for marketing or promotional purposes
  • No Third-Party Sharing: Family celebration data is never shared with third parties or advertisers
  • Automatic Deletion: All family milestone data is automatically deleted 30 days after your event
  • Privacy Respect: We honor your chosen privacy level and make appropriate requests to event attendees

Private Event Hire Data Usage

  • Service Delivery Only: Private event data is used exclusively to coordinate and deliver your custom drone services
  • Operator Matching: We use event details to match you with qualified drone operators in your area
  • Payment Processing: Financial information is processed securely through Stripe with 20% platform fee
  • Communication: Contact details are used for event coordination, updates, and customer support
  • Legal Protection: Event contracts and agreements are maintained for liability and insurance purposes
  • Quality Assurance: We may use aggregated, anonymized data to improve our private event services

Strict Limitations: Private event information is never used for marketing, advertising, or promotional purposes. We do not sell, rent, or share your private event details with any third parties except your selected drone operator and required payment processors.

Data Protection & Security

Security Measures

  • • AES-256 encryption for all sensitive data
  • • Secure data centres located in Canada
  • • Regular security audits and penetration testing
  • • Two-factor authentication for all admin accounts
  • • Comprehensive access logging and monitoring

Canadian Privacy Compliance (PIPEDA)

  • • We comply with all Personal Information Protection and Electronic Documents Act requirements
  • • Data collection is limited to what's necessary for service provision
  • • You have the right to access, correct, or delete your personal information
  • • Data retention policies follow Canadian privacy guidelines

Enhanced Private Event Security (PIPEDA Compliant)

  • Consent Management: Explicit consent obtained for private event data collection and processing
  • Purpose Limitation: Private event data used only for stated purposes - no secondary use without consent
  • Data Minimization: We collect only the minimum information necessary for private event coordination
  • Accuracy: You can update or correct private event information at any time before and after your event
  • Safeguards: Enhanced encryption (AES-256) and access controls for all private event data
  • Openness: Clear information about private event data practices provided in this policy
  • Individual Access: Request access to all private event data we hold about you
  • Accountability: Designated Privacy Officer responsible for private event data compliance

PIPEDA Compliance Statement: Our private event data handling fully complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We conduct regular privacy impact assessments and maintain detailed records of private event data processing activities.

Your Privacy Rights

General Rights

  • • Access your personal data
  • • Request data corrections
  • • Delete your account and data
  • • Export your data
  • • Opt out of communications

Family Data Rights

  • Immediate Deletion: Request instant removal of family celebration data
  • Privacy Level Changes: Modify privacy settings before or after events
  • Access Logs: View who accessed your family milestone information
  • Data Portability: Export family celebration history for your records

Private Event Hire Rights

  • Event Data Access: View all private event information we have collected about you
  • Correction Rights: Update event details, contact information, and preferences at any time
  • Deletion Requests: Request immediate deletion of private event data before, during, or after your event
  • Portability: Export your private event history and communications in a standard format
  • Consent Withdrawal: Withdraw consent for data processing at any time (may affect service delivery)
  • Operator Notification: Control what information is shared with matched drone operators
  • Marketing Opt-Out: Opt out of all marketing communications related to private events
  • Audit Access: Request information about who has accessed your private event data and when

Exercise Your Rights: Contact our Private Event Privacy Team at contact@droneadhub.com to exercise any of these rights. Most requests are processed within 48 hours.

Data Sharing & Third Parties

Limited Data Sharing

  • Payment Processing: Stripe processes payment information securely (20% platform fee deducted)
  • Event Integration: We share necessary event details with verified drone operators
  • Legal Compliance: Data may be shared if required by Canadian law

What We Never Share

  • • Family milestone information (gender reveals, baby announcements, etc.)
  • • Personal celebration details or messages
  • • Individual booking patterns or spending habits
  • • Contact information with third-party marketers

Private Event Data Sharing & Liability

  • Drone Operator Sharing: Only necessary event coordination details shared with your selected operator
  • Payment Processor: Stripe processes payment information with bank-level security
  • Insurance Provider: Event details may be shared for liability insurance coverage
  • Legal Requirements: Data may be disclosed if required by Canadian law or court order

Drone Safety Disclaimer: While DroneAdHub facilitates private event drone services, the drone operator is responsible for all safety aspects, Transport Canada compliance, and event execution. DroneAdHub's liability is limited to payment processing and operator matching services. Private event participants should be aware of drone safety protocols and follow operator instructions.

Data Retention Policies

  • Private Event Data: Automatically deleted 30 days after event completion
  • Payment Records: Retained for 7 years as required by Canadian financial regulations
  • Communication Logs: Event coordination messages deleted after 90 days
  • Contract Information: Service agreements retained for 2 years for legal protection
  • Emergency Retention: Data may be retained longer if required for legal proceedings

Voluntary Deletion: You can request early deletion of private event data at any time, even before the automatic 30-day deletion. Some financial records may need to be retained for regulatory compliance.

Contact & Data Requests

Privacy Officer Contact

Email: contact@droneadhub.com

Response Time: Within 48 hours for urgent privacy requests

Emergency Family Data Deletion

For immediate deletion of family milestone data, contact our privacy team:

📧 contact@droneadhub.com (Subject: URGENT - Family Data Deletion)

Standard response time: under 4 hours for urgent deletion requests.

Private Event Privacy Support

Email: contact@droneadhub.com

Subject Line for Urgent Requests: URGENT - Private Event Privacy

Response Time: Within 48 hours (4 hours for urgent deletion requests)

Urgent Privacy Requests: For time-sensitive private event privacy concerns, use the URGENT subject line in your email. All private event data deletion requests are processed within 4 hours, with confirmation sent via email.